Boost Management Services

Balancing Great Customer Service with Making Money

admin — Tue, 12 Apr 2016 01:13:23 +0000

This Call Centre example illustrates how setting expectations in a professional way, actively sharing tips within the team, learning how to say no to the request but yes to the person, etc can actually improve the service experience for the customer, while being efficient and effective (making money).

Making Good Decisions – Purchasing Plant and Equipment

admin — Tue, 12 Apr 2016 01:12:32 +0000

This short article considers how decisions to spend, sometimes significant and usually limited funds, on plant, equipment and other assets, are often made based on a combination of gut instinct, frustration and back of the match box calculations. It briefly discusses two key tools: payback and ROI, and how the discipline of working through these calculations is most effective when the business has considered its strategic direction.

Effective Recruitment Processes and Tips

admin — Tue, 12 Apr 2016 01:11:01 +0000

As you have probably found out, hiring the wrong person can be very costly for the whole organisation. This article covers:

Being really clear on what sort of person you need
Attracting the right candidates
Effective assessment & shortlisting
How to conduct a really good interview

Time Management – Handy Tips for Getting More Efficient and Effective

admin — Tue, 12 Apr 2016 01:01:27 +0000

Time Management

Handy Tips for Getting More Efficient and Effective

Reduce stress by ‘getting it off your mind’. Be more focused and reliable. Learn about the power of To Do Lists, chunking and delegation.