http://www.boostmanagementservices.co.nz Management And Business Services Tue, 12 Apr 2016 01:15:19 +0000 en hourly 1 https://wordpress.org/?v=4.4.2 http://www.boostmanagementservices.co.nz/customer-service/balancing-great-customer-service-with-making-money/ http://www.boostmanagementservices.co.nz/customer-service/balancing-great-customer-service-with-making-money/#respond Tue, 12 Apr 2016 01:13:23 +0000 http://www.boostmanagementservices.co.nz/?p=30 This Call Centre example illustrates how setting expectations in a professional way, actively sharing tips within the team, learning how to say no to the request but yes to the person, etc can actually improve the service experience for the customer, while being efficient and effective (making money).

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