This Call Centre example illustrates how setting expectations in a professional way, actively sharing tips within the team, learning how to say no to the request but yes to the person, etc can actually improve the service experience for the…
Making Good Decisions – Purchasing Plant and Equipment
This short article considers how decisions to spend, sometimes significant and usually limited funds, on plant, equipment and other assets, are often made based on a combination of gut instinct, frustration and back of the match box calculations. It briefly…
Effective Recruitment Processes and Tips
As you have probably found out, hiring the wrong person can be very costly for the whole organisation. This article covers: Being really clear on what sort of person you need Attracting the right candidates Effective assessment & shortlisting How…
Time Management – Handy Tips for Getting More Efficient and Effective
Time Management Handy Tips for Getting More Efficient and Effective Reduce stress by ‘getting it off your mind’. Be more focused and reliable. Learn about the power of To Do Lists, chunking and delegation.